Since 1999 I pursue my passion and proficiency in Digital Product Development while working predominantly in the payment and technology spaces. In a traditional product career from business analyst through to Executive VP of Products, it was always teamwork in the context of the organisation that fascinated me.

My discovery of Agile in 2010 sparked a new-found thirst of learning. Since going independent in 2012, I continue to learn & explore new ways of high-performance teamwork. 

When I'm not teaching, coaching, or mentoring Agile practitioners, leaders, or coaches, I serve leadership teams as their team coach (here's an example). Thusly I support the unlocking of major enterprise agility improvements as the leadership team journeys towards high-performance.

Over the years I got to work with a variety of companies across sectors (see below). The status quo is that only about 10% of teams are high-performing, leadership teams included. I am devoted to improving upon this as much as possible.

My early attempts at effecting enterprise-level & large-scale pursuits of agility that didn't include senior management teams were less effective. Since 2014, successively working more closely with senior leaders first has been integral in mitigating the issue. Most of this practice is centred around guiding senior management teams as teams to purposeful proficiency & performance in a world of increasing complexity.

A few more bits of information about my background: Cultures around the globe fascinate me. I ran a couple of marathons so far. 1% for the Planet is a global network for healthy planet activists that I'm a proud member of. With my wife & baby-boy, we currently live in Porto, Portugal.

For a complete professional background and formal education overview check out my LinkedIn Profile.

My journey ...

  • practice journey
  • learning journey

We believe in better. 

Better ways of team work.
Better ways of product work.
Better ways of delighting our customers.
Better ways of serving our users.
Better ways of working.
Better leadership.
Better ways of improving our organisations.

We believe in better.

We believe every team has the birthright to become a dream team.

For a team to become a dream team, the team's genius needs to do its work. Nowadays some people have forgotten about where the term genius comes from. Nowadays we often associate some (few) individuals with 'being a genius'. Genius was seen as a separate entity to the individuals. 'When genius struck' a writer would be in flow and creativity would bring wonderful work out of the writer.

Team Genius is already in every team. The great sculptor Michelangelo said that each piece of marble already had the statue inside it; he simply freed it. Just like this, team genius is already in every team. It is up to us to free it; unlock it.

Unlocking team genius requires deliberate practice on three sides ...

Team Craft

The work we do in service of the team, to develop it, to enable it to fulfil its potential, to help it grow, ... that is team craft.

There is a lot of know-how involved. There are several key skills involved. There are certain qualities involved. There is deliberate practice involved. All of these combined make this work a craft. With this particular craft, you might pursue it on your own, or you might get some support & guidance.

Annual team building events aren't doing the trick to support the team's genius in being unlocked. Team Craft means an ongoing pursuit of better for the team; always better.

Product Craft

The work we do in the name of the product, in service of the user, to discover the product, to develop it, to enable it to fulfil its potential, to delight the customer, ... that is product craft.

Much like with the team, there is a lot of know-how involved. There are several key skills involved. There are certain qualities involved. There is deliberate practice involved. All of these combined make also this work a craft.

Every product has a lifecycle, and each stage of the lifecycle is different. Each resonates with a different Product Craft Folk Persona. While each persona is different, the great ones have at least one thing in common; they seek what's better for the user, always better.

Leadership Craft

Leadership is a term often flung around nowadays with little reflection on how profound it is, and what it actually means. Leadership is a quality that every single individual can cultivate. It is an act that is enabled through the willingness of others to take one's lead.

While Product Craft Folk and Team Craft Folk can, and ought to, develop this body of skills and qualities, the expectation is on managers, leaders, and teams thereof, to truly immerse themselves in this area.

Nowadays people often see a set of managers, leaders, or teams thereof, as 'the leadership'. While the world of work has changed significantly over the last decades, the practices of many leaders, managers, and teams thereof, ... have not. ... Unless they too believe in better.

Why better is better than best

Pursuit of 'best' is like chasing after perfection. As a continually recovering clinical/maladaptive perfectionist myself, believe me when I say, perfection can be debilitating. It is also an illusion. When one reaches that which was defined as perfection, from the new perspective we can immediately discover even better ways. Ergo perfection is an illusion. That is what the expression "continuous improvement towards perfection" means.

Also, 'best' suggests that there is 'a best way', which is just not a reality in the modern world of work. The modern world of work is filled with creativity, complexity, and change. It is a world where there is no one best way to do things. There are some rather bad ways of doing things, some rather good ways of doing things, a few worst ways of doing things, but no one best way of doing things.

Striving for better, always better, appreciates these two important considerations. So in a way, better is best.

Where it is most needed, and challenging

Much of my practice was in and with digital agencies, come digital product studios. The dynamics at this wonderful kind of organisation are as fierce as they are fulfilling. The work is very fast-paced. The clients are usually very demanding, often in a good way. The people are almost always super dedicated.

Some digital agencies still work in traditional ways with projects, staffed with proportions of people. If you happen to be with or engage with such an organisation, I created an email programme to support the evolution towards a digital product studio. Some might describe it as a transformation guide for digital agencies. While it's packed with value, it's on the house; enjoy. You can get it here.

The trinity of change agency

Each of the three corners contributes collaboratively to the development of the organisation too.

Team Craft includes the removal of organisational challenges to the teams' ability to create value. It also includes growing the appreciation of the value of cross-functional teams that overcome organisational silos.

Product Craft includes the spreading of appreciation for products over projects. It includes cultivating a healthy obsession with customer-centricity across the organisation. It of course includes the development of a focus on true value.

Leadership Craft is required amongst all of us who believe in better to support the organisation's ongoing pursuit of its own betterment. "The Leadership" is often the set of people who can change the scaffolding of the organisation for the better.

All three combined ought to work in harmony to unlock the agility of the entire organisation, a.k.a. enterprise agility.

Together we can achieve better, always better.

If you share this belief and conviction, welcome. I'm at your service.

To "always better"!

- Georg Fasching

I really appreciated the 'analogue' nature of the course, and the energy created through different games and activities. I learned loads and it was fun.

Gemma Lord Senior Designer at IDEO

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